be55 Privacy Policy — How We Handle Your Data

01 Introduction

be55 operates the online betting and casino platform at be55.pro, offering sports betting, live casino, slot games and related services to players in Pakistan. When you create an account, deposit PKR, place a bet or interact with any part of the platform, certain personal information is collected and processed.

This Privacy Policy sets out in plain terms what information we collect, the reasons we collect it, how long we keep it, who we may share it with, and the rights you have regarding your own data. We've written this in straightforward language because we believe you should be able to understand exactly how your data is handled without needing a law degree.

This policy should be read alongside the Terms and Conditions and Responsible Gaming guidelines, both of which form part of your agreement with be55.

02 Data We Collect

The information be55 collects falls into a few clear categories depending on how you interact with the platform:

be55 does not collect sensitive personal data beyond what is required for identity verification and responsible gaming purposes. We do not collect biometric data, health information or social media profile details.

03 Why We Use Your Data

Every piece of data be55 collects serves a specific purpose. We do not collect information speculatively or hold onto data we no longer need. The primary reasons we process your personal data are:

• Account management — To create, verify and maintain your be55 player account and ensure it is accessible only to you.
• Processing payments — To handle PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and other supported methods, and to process your withdrawals accurately and on time.
• Identity verification — To confirm that you are who you say you are, that you are at least 18 years old, and to comply with anti-money laundering requirements.
• Platform security — To detect and prevent fraud, account takeovers, bot activity and other prohibited conduct outlined in the Terms and Conditions.
• Responsible gaming — To monitor account activity for patterns that may indicate problem gambling, and to apply tools such as deposit limits and self-exclusion when requested or when necessary.
• Customer support — To respond to your queries, resolve account issues and communicate important platform updates.
• Platform improvement — To understand how players use be55 so we can improve navigation, game selection and overall user experience. This uses aggregated, anonymised data rather than individual profiles.

04 Payment Data & PKR Transactions

Because be55 operates entirely in Pakistani Rupees and supports mobile wallet payments via JazzCash and Easypaisa, we necessarily hold certain payment-related information. It is important to understand exactly what this means in practice.

When you make a deposit using JazzCash or Easypaisa, be55 records the transaction reference number and the mobile number associated with the wallet. We do not store your JazzCash or Easypaisa PIN or any authentication credentials. Payment authentication happens directly within your own mobile wallet app — be55 never handles your wallet PIN.

For bank transfers and Raast payments, we record the transaction reference and account details provided by you for the purpose of reconciling your deposit and processing future withdrawals to the correct account.

• be55 never stores full card numbers, CVV codes or card authentication data.
• Payment method details are used exclusively for processing your deposits and withdrawals and for verifying that your payment method matches your registered identity.
• All payment processing is handled over encrypted connections.
• be55 does not share your payment details with third parties for marketing or commercial purposes.

05 Sharing Your Data

be55 does not sell your personal data. We do not share your information with advertising networks, data brokers or commercial third parties for their own use. Your data is shared only in the following limited and necessary circumstances:

• Payment processors — Transaction data is shared with the relevant payment provider (e.g., JazzCash, Easypaisa, your bank) to the extent necessary to process your deposit or withdrawal.
• Identity verification providers — When required, we may use a third-party verification service to confirm your identity documents. These providers are bound by strict confidentiality obligations.
• Game providers — Casino and slot game providers may receive a session token to load their games within your be55 session. They do not receive your full personal profile or payment details.
• Legal and regulatory requirements — If be55 is required by applicable law or a legitimate legal process to disclose certain information, we will do so. We will notify you where permitted to do so.
• Fraud prevention — In cases of suspected fraud, money laundering or serious platform abuse, relevant data may be shared with appropriate authorities as required.

Any third party that receives data from be55 is required to handle it in accordance with applicable data protection standards. We do not permit third parties to use your data for any purpose beyond what is strictly necessary for the service they provide to be55.

06 Cookies & Tracking

be55 uses cookies and similar technologies to keep the platform functional, secure and easy to use. Cookies are small files stored on your device when you visit be55.pro. They help us remember your session, maintain your login state and understand how the platform is being used.

The types of cookies be55 uses:

• Essential cookies — Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional cookies — Remember your preferences such as language settings, preferred sports markets and display options.
• Analytics cookies — Help us understand which pages are visited most, how players navigate the platform and where errors occur. This data is aggregated and anonymised.

be55 does not use third-party advertising cookies or behavioural tracking cookies that build profiles for advertising purposes. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the platform normally.

07 Data Retention

be55 retains your personal data only for as long as is necessary for the purposes described in this policy. The general retention periods are as follows:

• Active account data — Retained for the lifetime of your account and for a period after account closure as required for legal and audit purposes.
• Transaction records — PKR deposit and withdrawal records are retained for a minimum of five years to comply with financial record-keeping requirements.
• Identity verification documents — Retained for the duration of your account and for a period following closure, in line with applicable anti-money laundering obligations.
• Support communications — Retained for up to three years following the resolution of the matter they relate to.
• Technical and device data — Typically retained for 12 months from the date of collection unless required longer for a security investigation.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

08 Security Measures

Protecting your data is a core operational responsibility at be55, not an afterthought. We implement multiple layers of technical and procedural security to protect your account and personal information.

• All data transmitted between your device and be55.pro is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using strong one-way hashing. be55 staff cannot view your password in plain text.
• Access to player data within be55's systems is restricted on a need-to-know basis. Not all staff can access personal account details.
• Suspicious login attempts trigger automated account protection measures, including temporary access restrictions.
• Payment data is handled over encrypted channels and is not stored in a recoverable format beyond what is necessary for transaction reconciliation.

09 Your Rights

As a be55 player, you have clear rights regarding the personal data we hold about you. Here is a straightforward summary of what you can request:

To exercise any of these rights, contact the be55 support team at [email protected]. We will acknowledge your request promptly and respond within a reasonable period. Note that certain retention obligations — for example, keeping transaction records for financial compliance purposes — may limit our ability to delete all data immediately upon request.

10 Minors

be55 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Registration requires confirmation that the user is 18 or older, and identity verification checks are used to enforce this requirement.

If be55 becomes aware that personal data has been collected from a person under 18, that account will be suspended immediately, the data will be deleted as quickly as practicable, and any funds held will be handled in accordance with our Terms and Conditions.

If you are a parent or guardian and believe that a minor has registered on be55, please contact us at [email protected] immediately so we can take action.

11 Policy Changes

be55 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the services we offer or applicable legal requirements. When material changes are made, we will notify registered players via their account email address or through a prominent notice on the platform.

The effective date of the current version is shown at the top of this page. We recommend reviewing this policy periodically. Your continued use of be55 following any update constitutes acceptance of the revised policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information has been handled, please get in touch with the be55 team.

Email us at: [email protected]

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters such as suspected data breaches or unauthorised account access, please mark your message as urgent and include your registered account username or email address.